faqs

FAQ

SALES, FINANCING & PRICING

What are the different option packages and prices?

Because the available options and their prices vary by vehicle, it's best to ask your local GMSV Dealer for the specifics. He or she will be glad to explain the options available for the vehicle you're interested in.

Is GMSV currently offering any incentives or Special Offers?

GMSV are currently not offering any incentives or special offers.

Will parts be available and if so where can I buy them from?

Parts and expert service will be available from your local GMSV Dealer. GMSV has 63 Dealers across Australia and New Zealand.

How can I request a test drive?

Please complete the request a test drive form on the GMSV website.

PRODUCT FEATURES

Where can I find out about product features in my vehicle?

To learn about the specific items on your vehicle, please refer to your Owner's Manual or visit the product page on the GMSV website.

Where can I find more information about Trailering and Towing?

Please visit the Trailering and Towing page on the GMSV website for more information. If you have any questions, feel free to reach out to your local GMSV Dealer or our Customer Care team:

Australia: 1800 00 GMSV (4678)

New Zealand: 0800 GMSV00 (467800)

Email:

WARRANTY

Who should I speak to about Warranty Enquiries?

Please contact our Customer Care team:

Australia: 1800 00 GMSV (4678)

New Zealand: 0800 GMSV00 (467800)

Email:

What are my rights under the Australian or New Zealand Consumer Law?

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

To learn more about warranty coverage for your vehicle please visit our warranty section and read the “Service and Warranty” section in your Owner’s Manual.

MAINTENANCE & SERVICE

Who do I contact if I have a concern with my vehicle?

Your satisfaction and goodwill are important to your Dealer and to GMSV. Normally, any concerns with the sales transaction or the operation of your vehicle can be resolved by your dealer's sales or service departments. To locate a GMSV Dealer, please visit the GMSV Locate a Dealer function for Australia or New Zealand.

You can also contact our Customer Care team if you have any concerns with your vehicle:

Australia: 1800 00 GMSV (4678)

New Zealand: 0800 GMSV00 (467800)

Email:

How many GMSV Dealers in Australia and New Zealand will be able to service my vehicle?

GMSV has 63 Dealers across Australia and New Zealand that can provide authorised GMSV service.

How do I obtain an Owner's Manual?

You can visit the GMSV Owner’s Manual Collection to view or download an electronic copy for your vehicle. Just select your model and then click “View Manuals”.

What do I need to do when my “Change Engine Oil Soon” message displays?

When the “Change Engine Oil Soon” message displays, service is required for the vehicle as soon as possible, within the next 1000 kilometres. If driving under the best conditions, the Engine Oil Life System might not indicate the need for vehicle service for more than a year. The engine oil and filter must be changed at least once a year and the oil life system must be reset. Your dealer has trained service technicians who will perform this work and reset the system. 

MERCHANDISE

Where can I purchase officially-licensed GMSV merchandise?

Speak to your GMSV Dealer for information on officially-licensed GMSV Merchandise.

ACCESSORIES

What types of Accessories are available?

Each model has different accessories that are offered. Depending on the model, you can choose from exterior emblems, floor mats, bed products, additional interior storage and much, much more. Contact your GMSV Dealer for more information.

Where can I buy Accessories?

Accessories can be brought from your GMSV Dealer.

SAFETY

Where can I find information about vehicle safety?

To find out information about the safety of your vehicle please refer to your owner’s manual or visit the safety page on our site.

Where can I find information about airbags/supplemental inflatable restraints on my vehicle?

To learn about the specific items on your vehicle, please refer to your Owner's Manual, "Seats, Restraints”.

What makes an air bag inflate?

In a frontal or near-frontal impact of sufficient severity, the air bag sensing system detects that the vehicle is suddenly stopping as a result of a crash. The sensing system triggers a release of inflation gas. This gas inflates the air bag. The inflator, air bag, and related hardware are all part of the air bag module packed inside the steering wheel for the driver air bag and in the instrument panel for the right front passenger air bag.

When should an air bag inflate?

The air bag is designed to inflate in moderate to severe frontal or near-frontal crashes. The air bag will inflate only if the impact speed is above the system's designed "threshold level." If your vehicle goes straight into a wall that doesn't move or deform, the threshold level is about 23 to 29 km/h. The threshold level can vary, however, with specific vehicle design, so that it can be somewhat above or below this range. If your vehicle strikes something that will move or deform, such as a parked car, the threshold level will be higher. Inflation is determined by the angle of the impact and the vehicle's deceleration.

What kind of child-safety seats should I use in my vehicle?

There are no specific child restraints that we recommend or endorse, but we do have some information that might be helpful to you.

First, we recommend you work with a child-safety seat manufacturer, or a local retail outlet that sells child restraint seats, for possible suggestions on what type of seat would be most appropriate for your needs.

In addition, you might want to try checking with your local hospital, police department or fire department for any information they might have.

Please refer to the “Seats, Restraints” section of your Owner’s Manual for further information. 

CORVETTE

When can I place a deposit for the C8 Corvette?

We recommend you talk to your GMSV Dealer who will be able to inform you if they can take a deposit.

Which dealers will be able to sell the C8 Corvette?

All GMSV Dealers will be given the opportunity to sell the iconic C8 Corvette.

Can you build more C8 Corvette’s to satisfy demand?

Unfortunately, GM has a certain RHD production capacity.

We value our customers’ interest and high demand for these iconic vehicles with a limit on the production of RHD and our yearly allocation. We have announced the first allocation of Corvettes for GMSV Dealers and will begin with the allocation of MY22.

What is the warranty period on C8 Corvette?

Our voluntary warranty on the C8 Corvette is 3-years or 100,000km’s (whichever occurs first).

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Why is the Corvette so expensive when the USA announced pricing from $59,995 (USD)?

That price point in USD is for a 1LT with no options. Our higher than usual standard specification has our line-up starting with 2LT with Z51 performance pack and front lift as standard.

Additionally, considerations such as currency factors, being a long way from the manufacturing centre, less common right-hand drive production volume and specific local government taxes (Luxury Car Tax in Australia and 15% GST in New Zealand) contribute to our Australian & New Zealand pricing. We believe our pricing represents outstanding value for money in the exclusive supercar segment.

FUTURE PRODUCTS

What other products will GMSV have besides Silverado LT Trail Boss, Silverado LTZ Premium, Silverado HD LTZ Premium and Corvette?

We are continually examining other opportunities carefully, evaluating both the engineering aspects and business case of any potential model.

Will GMSV leverage any of GM’s new EV range?

There are no current plans. We continually examine other opportunities carefully, evaluating both the engineering aspects and business case of any potential model.

MOTOR RACING

Will GMSV be involved in any racing in Australia or New Zealand? Supercars or potentially GT racing with the Corvette?

We are thrilled to have GMSV’s involvement in Supercars with the Chevrolet Camaro ZL1 joining the Supercars Championship grid in 2022, under the category’s new Gen3 rule package.

Why doesn’t the Camaro feature in the GMSV product line-up when you are supporting supercars?

We are focused on Silverado and Corvette. We are continually examining other opportunities carefully, evaluating both the engineering aspects and business case of any potential model.

JOBS AND CAREERS

I am interested in working for GMSV. Are there any open career opportunities?

Please visit the GM careers site to see if there are any job openings.

PARTNERSHIPS

I’m interested in becoming a GMSV Dealer who can I speak to?

Please contact our GMSV team who can assist with your inquiry:

Email:

I would love to partner with GMSV, who do I speak to?

Please contact our GMSV Media team who can assist with your inquiry:

Email:

I would like to speak to someone in the GMSV Media team, who should I contact?

Please contact our GMSV Media team who can assist with your inquiry:

Email:

LEGAL

Is GMSV a part of General Motors?

Yes, GMSV is a division of General Motors Australia and New Zealand.

Is GMSV a part of Chevrolet?

General Motors Specialty Vehicles – GMSV for short – is a newly launched General Motors venture operating in Australia and New Zealand. At GMSV, we hand-pick only the most iconic GM vehicles to bring to our customers who are looking to own something truly special. This includes the Corvette and the Chevrolet Silverado.

I would like GMSV to grant me permission to use an image from the site and let me link from my site to GMSV. What should I do?

Unfortunately, GMSV cannot allow images from the GMSV site to be posted on other sites. Feel free to link your site to the GMSV site.

I (we) would like to request a monetary or vehicle donation from GMSV. What do I (we) do?

Please contact our GMSV Media team who can assist with your inquiry:

Email:

HAVE MORE QUESTIONS?

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